1. Overview
Customer satisfaction is an important part of our online retail operations.
We understand that purchasing sports equipment online requires confidence in product descriptions, sizing information, quality, and after-sales support.
Our Refund Policy is designed to provide customers with a clear and straightforward process for returning eligible purchases and requesting refunds.
We offer a 60-day return period, free return shipping for eligible returns completed through our approved process, and a standard refund processing timeframe of 5–10 business days following approval.
This policy explains return eligibility, procedures, product inspection, refunds, damaged items, exchanges, and other related matters.
2. Our 60-Day Return Policy
Customers may request a return within 60 days of receiving their order.
The return period begins on the date the purchased item is delivered to the customer.
Return requests must be initiated within this period to qualify under our standard return policy.
We encourage customers to review the purchased products shortly after delivery to ensure that the correct items, sizes, and quantities were received.
Our customer support team is available to assist with eligible return requests and explain the required steps.
3. Return Eligibility Requirements
To qualify for a standard return, products should meet the following conditions:
- The return request is submitted within 60 days after delivery.
- The item is in new, unused, and resalable condition.
- The product has not been altered, intentionally damaged, or subjected to excessive handling.
- Original product tags, accessories, and included components are retained where applicable.
- The original packaging is included when reasonably available.
- The customer provides sufficient purchase information for order verification.
Products may be inspected after arrival to determine whether they meet the applicable return requirements.
Reasonable handling necessary to inspect an item will be considered when evaluating its condition.
Additional customer protections may apply where products are defective, damaged, incorrect, or not as described.
4. Free Return Shipping
We provide free return shipping for eligible returns processed through our approved return procedure.
Customers are not required to pay a standard return shipping fee when following the return instructions issued by our customer service team.
Once a return request is accepted, we will provide the applicable return instructions and, where supported, a prepaid shipping label or other authorized return method.
Customers should not independently send items to an unconfirmed address.
Unauthorized shipping methods or returns sent without instructions may create delays in identification, inspection, and refund processing.
Customers who need assistance with return arrangements can contact our support team through the website.
5. How to Request a Return
To begin a return, customers should contact customer support or use the available return request feature on our platform.
Please provide the order reference, the product being returned, and a brief explanation of the return request.
Our team may request photographs or additional details if necessary to identify the item or investigate a product issue.
After reviewing the request, we will provide instructions for preparing and returning eligible merchandise.
Customers should package returned products securely to reduce the risk of damage during transportation.
Where a return authorization or reference number is provided, it should be included according to the instructions.
Following the approved return procedure helps ensure that returns can be identified and processed efficiently.
6. Return Inspection and Approval
Returned items are reviewed after they arrive at the designated return processing location.
The inspection process may include verifying product identity, examining item condition, confirming included components, and checking compliance with the applicable return requirements.
If the return meets the necessary conditions, it will be approved for refund processing.
If a return does not meet the standard requirements, customer support may contact the purchaser to explain the issue and discuss available options.
Inspection decisions will be made in a reasonable manner and will not limit remedies available for qualifying defective or incorrectly supplied goods.
7. Refund Processing Time
Once a returned product has been received, inspected, and approved, we generally process refunds within 5–10 business days.
This timeframe refers to our refund processing period following approval.
The time required for the refunded amount to appear in the customer’s financial account may vary depending on the bank, card issuer, or payment provider.
Customers may receive a refund confirmation once the transaction has been initiated.
If a refund has not appeared after the applicable processing period and any additional payment-provider posting time, customers may contact support for assistance.
8. Original Payment Method
Approved refunds are generally issued to the original payment method used to complete the purchase.
This approach helps maintain consistency and transaction security.
Refunds are calculated in United States Dollars (USD) based on the amount eligible for reimbursement.
If a customer used a payment method involving currency conversion, the amount ultimately credited in another currency may differ due to exchange-rate movements or fees imposed independently by the payment provider.
We do not control the exchange rates applied by external financial institutions.
If an original payment method is no longer available, our support team will review the situation and determine an appropriate authorized resolution.
9. Refund Amounts
For eligible standard returns, approved refunds generally include the amount paid for the returned merchandise.
Since standard shipping is complimentary on all orders, there is no original standard shipping charge to deduct or reimburse.
Applicable promotional discounts will be reflected in the amount originally paid for the returned merchandise.
If an order contained multiple products, a partial return will ordinarily be refunded according to the actual discounted amount paid for the returned item.
Refund calculations will be made consistently with the purchase record and applicable promotional conditions.
10. Incorrect Products
If a customer receives an item different from the product ordered, our customer support team should be notified promptly.
Please provide the order reference and photographs showing the received item when reasonably possible.
After reviewing the issue, we may arrange an appropriate replacement, provide a free return method, or issue a refund.
Customers will not be responsible for standard return shipping costs arising from an incorrect item supplied through our fulfillment process.
Our objective is to resolve fulfillment errors efficiently and fairly.
11. Damaged or Defective Products
If a product arrives damaged, defective, or materially different from its description, customers should contact customer support with relevant order details.
Photographs or a description of the issue may assist with verification.
We may request additional information when necessary to assess the reported condition.
Depending on the issue and available resolution, customers may be offered a replacement, refund, or other appropriate remedy.
Returns relating to verified product defects or fulfillment errors will be handled without charging standard return shipping fees.
Such claims will be evaluated according to the circumstances and any customer protections that apply independently of the standard return conditions.
12. Size and Fit Concerns
Choosing the correct glove size is important for comfort and performance.
We encourage customers to consult product descriptions, sizing guidance, and relevant measurements before purchasing.
If an item does not fit as expected, the customer may request a return within the 60-day return period.
Standard eligibility requirements apply to returns based on personal fit or preference.
Customers may then place a new order for an alternative size or model, subject to product availability.
13. Exchanges
Customers interested in a different size, model, or product may contact customer support to discuss available options.
Where direct exchanges are not supported or practical, customers may return the eligible item for a refund and place a separate order.
Replacement product availability cannot be guaranteed.
If a replacement is arranged to resolve a confirmed incorrect or defective shipment, the applicable procedure will be communicated by our support team.
14. Non-Eligible Returns
Certain returns may fall outside our standard return policy.
Examples include products that have been extensively used, altered, damaged through improper handling, or returned outside the applicable return period.
Products returned without sufficient purchase identification may require additional verification.
Items that cannot be reasonably identified as products purchased through our platform may also be declined.
Any applicable product-specific return restrictions will be communicated where relevant.
These standard restrictions do not override appropriate remedies for defective, incorrectly supplied, or otherwise nonconforming products.
15. Cancellations Before Shipment
Customers who wish to cancel an order should submit their request as soon as possible.
Cancellation requests may be accepted while an order remains eligible for cancellation within the fulfillment process.
Once a shipment has entered carrier transit, cancellation may no longer be possible.
In those circumstances, customers may use the return procedure after delivery if the purchase meets the applicable requirements.
Approved cancellations will be refunded to the original payment method, with payment posting times depending on the provider.
16. Customer Support and Policy Updates
Our customer service team is available to assist with return eligibility, instructions, refund status, damaged items, and related concerns.
Support can be accessed through the contact features provided on our website.
We may update this policy to reflect operational improvements or changes to our services.
Our objective is to maintain a fair, understandable, and accessible returns experience that supports customer confidence in every eligible purchase.